Post by devilrule on Sept 19, 2015 3:21:05 GMT -6
Ok, this is something I've been debating on making for awhile, because after seeing so many posts in here that we can't help with, and having to turn people away I figured we should make a thread to highlight what to post and not post in this subform.
ISSUES & COMMON RESPONSES
IF YOU WERE BANNED/TAPED/CURSED/ - WE CANNOT HELP YOU ON THE FORUMS! Sorry to be blunt but that's the way it is. For information regarding your punishment, contact the support desk!
Help! I've been hacked! Okay, no you probably haven't been hacked. It's up to you to keep your account secure. Please see this response from the support desk regarding being 'hacked'
This user scammed me! Ban him!/ This user is hosting a DROP GAME or illegal casino Alright. Honestly this is the most common thread we get around here. If you were involved in a scam, check out these steps on reporting it. Also, please NEVER create threads to target specific users.
The ONLY way to make sure you don't get scammed is to STAY FAR AWAY from scammers. If you find one... LEAVE!
2) Scammers CANNOT force you to stay or force you to drop items or participate. If you get scammed it is because YOU choose to allow it to happen. You can choose to avoid scams by LEAVING!
3) You can /msg a /mod to let them know about a scam, but only message them ONCE. They may be busy dealing with other things, so don't spam them. Just leave the area where the scammer is!
4) If a mod does come to punish the scammer, they will probably also punish all the people participating in the scam. It is against the rules to even be NEAR a drop game, so make sure you LEAVE!!
5) Even if a scammer gets away with a scam right now, they will probably get caught eventually. Don't worry about it. Stay away from them, warn your friends to stay away from them, and you won't be scammed.
6) Posting on the forums about drop games or scams doesn't do anything. We or the moderators cannot punish people for something they didn't see . It's better to just leave the area and play somewhere safe. You may want to watch the following video by Vange:
7) Oh... and the most important thing... STAY AWAY FROM SCAMMERS. Use /ignore on any active scammers you see and then STAY FAR AWAY
I recycled 200 EXTREMELY EXPENSIVE ITEM HERE. pls it was accident give back Okay, unfortunately we on the forums cannot give you your items back. If you recycled something, sorry to be blunt but it's YOUR PROBLEM. The game gives you ample warning when recycling items. Please don't create threads about that.
I can't reset my password! I never got the email! Well. We on the forums have no access to any security related things. If you have a question regarding your account security, contact support. Also, when reporting this specific issue, be sure to provide the following information:
Your IN GAME NAME
Your EMAIL ADDRESS
Your ISSUE (you can't change your password)
Support may ask you to verify your identity a few other ways, (asking you what worlds you own..last time you played..etc).
Help I saw @modname here abuse his power!! You probably didn't. But creating a thread here to shame the moderators that protect us is a bad idea. Email support and they will investigate EVERY report of moderator malpractice. This is NOT an issue for the forums.
There are inappropriate signs/ A player sweared at me! Yikes. Excessive swearing and calling names is really bad. Don't do it! See the official response regarding this issue - and remember. We on the forums have no power to punish cussing players.
IF SOMEONE IS SWEARING AT YOU
It's not technically against the rules to use swear words, but we have given you some tools so that you don't have to see them unless you want to. If someone is bothering you you should...
* Turn your swear filter back on!
Everyone seems to disable the swear filter (yes, we CAN tell you've done that) and then get upset that they are seeing naughty words. If you're not going to use the tools we give you, we can't help you, folks!
* Use the /ignore command.
You can use /ignore to make it so specific people can't talk to you. You won't see their PMs or the things they are saying in the chat log or broadcasts by them (I'm actually not 100% certain about the broadcasts... I'll get back to you on it). They WILL see a message that says you are ignoring them, though. This resets each time you log in. To use /ignore type the command followed by the name you wish to ignore. For example:
/ignore Spongebobby
This would make it so I would no longer receive messages from the player named "Spongebobby"
Overall, you have to remember that there are lots of idiots and bullies in the world. When you come across one, it's best to just ignore them, and go find someone worth your time to interact with. The bullies and idiots will either figure out how to act like humans... or they won't. Don't let them make that YOUR problem.
Also please refrain from posting personal information such as your IP address, email address or anything here. Players on the forums can't do anything with this data, and it could be putting you at risk. Only trust requests from the support desk for issues related to account security. Remember, the support desk will never ask for your password either.
The official email address for the support desk is "Support@Growtopiagame.com" if you get an email from any other domain or username that is asking you for information related to your account, it's nothing official so please disregard it.Those are the most common ones, please think before posting.
I'll be adding some more here as time goes on, I know few people will view this and the needless spam will ultimately keep coming, but if I can convince a few people to stop the pointless threads I'll feel like this is a job well done.
ISSUES & COMMON RESPONSES
IF YOU WERE BANNED/TAPED/CURSED/ - WE CANNOT HELP YOU ON THE FORUMS! Sorry to be blunt but that's the way it is. For information regarding your punishment, contact the support desk!
Help! I've been hacked! Okay, no you probably haven't been hacked. It's up to you to keep your account secure. Please see this response from the support desk regarding being 'hacked'
This user scammed me! Ban him!/ This user is hosting a DROP GAME or illegal casino Alright. Honestly this is the most common thread we get around here. If you were involved in a scam, check out these steps on reporting it. Also, please NEVER create threads to target specific users.
The ONLY way to make sure you don't get scammed is to STAY FAR AWAY from scammers. If you find one... LEAVE!
2) Scammers CANNOT force you to stay or force you to drop items or participate. If you get scammed it is because YOU choose to allow it to happen. You can choose to avoid scams by LEAVING!
3) You can /msg a /mod to let them know about a scam, but only message them ONCE. They may be busy dealing with other things, so don't spam them. Just leave the area where the scammer is!
4) If a mod does come to punish the scammer, they will probably also punish all the people participating in the scam. It is against the rules to even be NEAR a drop game, so make sure you LEAVE!!
5) Even if a scammer gets away with a scam right now, they will probably get caught eventually. Don't worry about it. Stay away from them, warn your friends to stay away from them, and you won't be scammed.
6) Posting on the forums about drop games or scams doesn't do anything. We or the moderators cannot punish people for something they didn't see . It's better to just leave the area and play somewhere safe. You may want to watch the following video by Vange:
7) Oh... and the most important thing... STAY AWAY FROM SCAMMERS. Use /ignore on any active scammers you see and then STAY FAR AWAY
I recycled 200 EXTREMELY EXPENSIVE ITEM HERE. pls it was accident give back Okay, unfortunately we on the forums cannot give you your items back. If you recycled something, sorry to be blunt but it's YOUR PROBLEM. The game gives you ample warning when recycling items. Please don't create threads about that.
I can't reset my password! I never got the email! Well. We on the forums have no access to any security related things. If you have a question regarding your account security, contact support. Also, when reporting this specific issue, be sure to provide the following information:
Your IN GAME NAME
Your EMAIL ADDRESS
Your ISSUE (you can't change your password)
Support may ask you to verify your identity a few other ways, (asking you what worlds you own..last time you played..etc).
Help I saw @modname here abuse his power!! You probably didn't. But creating a thread here to shame the moderators that protect us is a bad idea. Email support and they will investigate EVERY report of moderator malpractice. This is NOT an issue for the forums.
There are inappropriate signs/ A player sweared at me! Yikes. Excessive swearing and calling names is really bad. Don't do it! See the official response regarding this issue - and remember. We on the forums have no power to punish cussing players.
IF SOMEONE IS SWEARING AT YOU
It's not technically against the rules to use swear words, but we have given you some tools so that you don't have to see them unless you want to. If someone is bothering you you should...
* Turn your swear filter back on!
Everyone seems to disable the swear filter (yes, we CAN tell you've done that) and then get upset that they are seeing naughty words. If you're not going to use the tools we give you, we can't help you, folks!
* Use the /ignore command.
You can use /ignore to make it so specific people can't talk to you. You won't see their PMs or the things they are saying in the chat log or broadcasts by them (I'm actually not 100% certain about the broadcasts... I'll get back to you on it). They WILL see a message that says you are ignoring them, though. This resets each time you log in. To use /ignore type the command followed by the name you wish to ignore. For example:
/ignore Spongebobby
This would make it so I would no longer receive messages from the player named "Spongebobby"
Overall, you have to remember that there are lots of idiots and bullies in the world. When you come across one, it's best to just ignore them, and go find someone worth your time to interact with. The bullies and idiots will either figure out how to act like humans... or they won't. Don't let them make that YOUR problem.
Also please refrain from posting personal information such as your IP address, email address or anything here. Players on the forums can't do anything with this data, and it could be putting you at risk. Only trust requests from the support desk for issues related to account security. Remember, the support desk will never ask for your password either.
The official email address for the support desk is "Support@Growtopiagame.com" if you get an email from any other domain or username that is asking you for information related to your account, it's nothing official so please disregard it.Those are the most common ones, please think before posting.
I'll be adding some more here as time goes on, I know few people will view this and the needless spam will ultimately keep coming, but if I can convince a few people to stop the pointless threads I'll feel like this is a job well done.